Frequently Asked Questions
Everything you need to know about shopping with NZ Luggage Company.
How long does shipping take within New Zealand?
We offer fast nationwide shipping. North Island deliveries typically arrive within 1-2 business days, while South Island orders take 2-3 business days. Rural addresses may require an additional 2 days.
Do you offer a warranty on your luggage and travel bags?
Yes, all our products come with a manufacturer's warranty ranging from 2 to 10 years, depending on the brand. This covers defects in materials and workmanship.
What is your return policy if I change my mind?
We want you to love your purchase. If you change your mind, you can return any unused item in its original packaging within 30 days for a full refund or exchange.
Can I track my order once it has been dispatched?
Absolutely. Once your order is packed and picked up by our courier, we will email you a tracking link so you can monitor its journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and Laybuy for interest-free installments.
How do I choose the right cabin bag for my airline?
Airline regulations vary, but most of our 'Carry-On' range is designed to meet the standard 115cm linear dimension rule used by Air New Zealand and Jetstar. Please check the specific dimensions listed on each product page.