Returns & Exchanges
At NZ Luggage Company, we want you to travel with confidence, which is why we offer a 30-day return policy on all unused products in their original packaging. Whether you have changed your mind or need a different size, our team is committed to making your exchange or refund process as seamless as possible.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Pack Your Items
Ensure the luggage or accessory is in its original, unused condition with all tags attached, and place it securely back in its original shipping box.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking receipt; we will process your refund or exchange within 5 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing